Frequently Asked Questions:
Can I still register?
Having exceeded 1,000 registrations from runners/walkers participating in the Keep Pounding 5K, registration is now closed. We are so grateful to those who signed up early and helped us reach a record-number of supporters for 2016! Due nature of the race-course and stadium operations, we are required to cap registration of the Keep Pounding 5K to ensure a safe and smooth experience for everyone involved.
We welcome friends, family, or colleagues of participating runners/walkers to join us at Bank of America Stadium as early as 8am on 5/14 to cheer on your loved-ones from the stands. We also welcome volunteers to sign up to assist. Finally, please consider donating to the Keep Pounding Fund as we continue to raise funds for this worthy cause.
To volunteer please contact Katherine Anderson at (704) 355-4048.
In lieu of running/walking, please consider making a donation in support of the Keep Pounding Fund:
When: May 14, 2016 (the 5K will begin from the startling line at 8:00 AM)
Where: Bank of America Stadium in Charlotte, NC
Parking: Mint Street parking deck (410 South Mint Street, Charlotte, NC)
Refunds: What if I was unable to participate the day of the event (5/14/2016), but I already registered?
Email email@example.com or call 704-355-3003
Can I bring my child in a stroller?
Yes, but please be aware that a portion of the race route goes up several levels of the stadium ramp, which may not be easy for some individuals pushing strollers.
What is the age minimum for registration, and do I have to pay for my child if they are in a stroller?
Registrants ages 10+ are asked to pay the standard registration fee. This guaurantees you a t-shirt as well. Any children under 10 may participate (including those in strollers) at no fee, but they will not be timed, nor will they receive a t-shirt.
Where do I send checks/cash collected offline?
Checks can be mailed to the address below. Please make sure your name and Keep Pounding is written on the memo line. Offline checks will be recorded on your personal fundraising page.
C/O Carolinas HealthCare Foundation
208 East Blvd.
Charlotte, NC 28203
Who should checks be made payable
Checks should be payable to Keep Pounding 5K or Carolinas HealthCare Foundation
If applicable, please indicate on the MEMO line of your check the Personal Fundraiser (runner / walker) or Team to which your donation should be designated.
Website and Participant Center Questions
What is the participant center?
who registers online will be asked to set up a participant center. Your participant center will enable you to
share your story about why you are participating in Keep Pounding and send
emails to family/friends/co-workers asking them to support you. If you've already registered, use this link to access your participant center log in screen. (this is also accessible from the 'Already Registered?' link on our homepage)
When registering, how to I know if I'm a returning user?
If this is your first time participating in Keep Pounding, you are a new user. If you have participated in the past, you are a returning user. If you are a returning user and cannot remember your log-in information, please click the “Forgot my user name” or “Forgot my password” link on the Login page. You should receive an email asking you to reset your password.. If you do not receive this email, please email firstname.lastname@example.org.
What if I lose my user name/password?
Click the “Forgot my user name” or “Forgot my password” link on the Login page. You should receive an email asking you to reset your password. If you do not receive this email, please email email@example.com.
Are transactions on this site secure and will you use my name or e-mail for anything other than this event?
Yes – transactions are secure and your contact information will not be shared with any outside sources. If you would not like to receive emails from Carolinas HealthCare Foundation, please select the “Opt Out” option when you are registering.
What do I do if I've received checks/cash donations from friends/family in support of my personal (or team) fundraising page? How do I enter these gifts?
If you have received cash or a check from a donor (or multiple checks) intended to support Keep Pounding through your Personal Fundraising Page / Team Page, please send all checks to Carolinas HealthCare Foundation, 208 East Blvd, Charlotte, NC 28203. The checks must be made out to either Carolinas HealthCare Foundation or Keep Pounding. Each check (on the MEMO line) must indicate that they should be credited to your page or your team's page. If several checks are being delivered at once, you could also specify on the envlope in which they are collectively delivered that they should be credited to your personal or team fundraising page.
Once we process these offline gifts, our staff will make changes to your personal and/or team page to reflect those amounts on your fundraising page(s). NOTE: Any gifts made to an individual page, if that person is also the member of a Team, will automatically be reflected on their Team page as well. Some individuals are not participating on teams, so their donations will show up on their individual fundraising page only. If gifts are received that should be credited to a Team as a whole, they'll only show up on the team page, per instructions we receive from the donor.
Who do I contact if I have questions about the website?
Contact Kathleen Glass at 704.355.0958 for the fastest response. If your question is urgent and Kathleen is unavailable, please call the main line at Carolinas HealthCare Foundation (704.355.4048) and ask for Sarah Richardson.